Two reception staff from the practice started maternity leave at the same time. The principle was unsure whether to take on two long-term temps or was there another solution.
Star acts as reception and takes all calls, ensuring that the callers are put through to the relevant person wherever possible. We have access to the clients diaries so we know where they are at all times and can therefore handle the calls in the most appropriate manner.
They now have a fully staffed reception – no holidays – no tea breaks – no NIC – no maternity leave! And a saving of nearly £2,000 a month.