Frequently Asked Questions
How Does It Work?
We give you one of our 01933 numbers and you divert your phone (or forward your mobile) to that dedicated number. Our numbers are referred to as DDI’s (Direct Dialling In).
You will need to have Call Diversion on your phone line(s). This is a very simple switch-on and there may be a small monthly cost.
Call forwarding comes with most mobile phones and packages (your provider will charge you for the cost of the forwarded call).
We can help you if you need any assistance in setting up your call divert. It really is as simple as *21*divertnumber#. If you’re with BT – other line providers may have different divert codes. You may need to check to find out what your divert code is.
Sometimes there’s an automatic message when you forward a call saying “Your call is being transferred, please hold” or something similar. Quite often callers will hang up at this point. It’s really important you contact your line provider and ask them to remove this message.
When a caller rings your ‘public’ number (i.e. the one on your website or business card) our software recognises your unique 01933 number, so we answer in whatever way you have asked us to, as if we were sitting in your office. Most clients want a straightforward greeting like “Good morning, Bloggs and Company. How can I help you?” but we can tailor it exactly as you wish.
What are your Office Hours?
We currently provide our services between the hours of 8.30am – 5.30pm, Monday to Friday. Can be 24/7 if required.
What happens to my calls outside of opening hours?
There are 2 options:
- An evening and weekend service can be provided – please ask for details.
- Most clients are happy to receive any out of hours calls by 9.00 am the following working day.
Are there any long term contracts?
No, at Star we ask our clients to take our services up for a minimum of 3 months, with just a 30 day notice period after the three months.
How will I get my messages?
We can email, text or put you through if need be. All messages are logged so that if you need to know who called you two months ago, we can let you know and forward the message to you again.
How quickly will I receive my messages?
As soon as the call has ended you will be sent the message by either email or text. There’s also the option, which many clients prefer, to pass the caller straight through to you. You can decide for yourself which calls are handled in which manner. Every call is logged so we can go back to that message for you at any time.
Will my callers know that they are through to an answering service?
Most of our clients prefer their callers not to know that they are through to an answering service. In order to do this, we answer the phone exactly as anyone else in your company would. We then let the caller know that you are ‘currently unavailable’ (or any other response you request) and that you will be given the message as soon as you are free.
However some clients use us as their Call Centre and are happy for us to disclose the fact.
How does Star know who the incoming call is for?
Each customer is given a unique business direct number that you divert your phone to. Any calls received on your behalf will show on our screens with your company name and our Starlets will answer the call as requested.
Where is Star based?
Our team is based in our office in Ringstead, Northamptonshire. We have an open door policy so you are more than welcome to come and have a coffee and meet the team!
Is your trial really FREE?
Our 7 day trial is totally free. You will be given a unique direct dial for you to divert your calls to and at the end of the trial period we will send you a summary and an option to take up the service. So far (at January 2012) only 2 possible clients who took the free trial left it at that.