Many larger organisations already outsource aspects of their business: e.g. facilities management, HR, logistics – as well as many telephone-based functions like customer services, telemarketing, technical support and so on. The founders of STAR all began their careers in what became the largest contact centre outsourcer in the UK, so we have a huge amount of experience dealing with blue-chip organisations and their telephone requirements.
We’ve also embraced the newer technologies like web-chat, Facebook and Twitter, and we can respond to queries as they come through to you via these channels.
- You can save on the considerable expense of hiring, training and replacing new permanent staff
- You can have experienced, trained staff answering and/or making your calls within an extremely short time-frame
- You can turn the resource on and off as your requirements change